Customer Support

Need help with a Simon Tools product? Whether you bought it on Amazon or here on simontools.com, we've got you covered. Every message is read and answered personally by Simon, the founder and designer of Simon Tools, usually within one business day.

Warranty

Register your lifetime warranty

Every Simon Tools product comes with a 1-year limited warranty. Register your product and it becomes a lifetime warranty. It takes 30 seconds, and Amazon purchases count too.

Register my product →

Something broke? Make a warranty claim

Email us at simon@simontools.com with your name, the product, your order number (Amazon or simontools.com) and a photo of the problem. If it's covered, we'll send you a free replacement.

Email a warranty claim → · Read the warranty terms

Prefer the form on this page? That works too. We'll reply by email, and you can attach the photo to your reply.

Fit and installation

Not sure which holder fits your tool, or how to mount it? Send us your tool's model number (on the label on your tool) and we'll tell you which product to get.

• Milwaukee M12: the M12 Bit Holder comes in two versions. Gen3 fits the M12 Fuel impact driver 3453 and drill 3404. Gen2 & Surge fits the M12 Fuel 2553 and M12 Surge 2551. It does not fit the M12 Subcompact.
• Rubber boot on your M12 driver? Add the Boot Adapter.
• Milwaukee M18, DeWalt, Makita, Ryobi: see the Universal Bit Holders.
• Impact wrenches: see the Socket Holders.

Not sure which M12 you have? Read your model number →

More answers in our FAQ.

Orders, shipping and returns

Bought on simontools.com

You'll get a tracking link by email as soon as your order ships. Unused items can be returned within 30 days. Email us first and we'll send you return instructions. See Shipping & Returns for details.

Bought on Amazon

For returns within Amazon's return window, use Your Orders on Amazon. After that, or if a product fails under normal use, your Simon Tools warranty covers you. Just contact us.

Contact us

Use the form on this page or email simon@simontools.com. Please include your order number if you have one.